Scaling a digital support system to reduce workforce pressure
Brain in Hand (BIH) is a professional digital support system designed for use by health and social care providers. The system provides a unique combination of digital technology and professional support enabling users to access help whenever and wherever it’s needed. Users are able to manage stress and anxiety through user-led interaction with the system. Early intervention prevents the escalation of a user’s condition which in turn prevents more costly service provision further down the line.
Evidence from multiple case studies across 20% of English Local Authorities and across 4,500 users demonstrates that BiH is making a major contribution to supporting self-management, helping users achieve their goals for independence and reduce demand from health and social care provider teams.