eTriage: Exploring appropriate care rerouting within urgent and emergency care triage
eTriage is a digital triage solution for urgent and emergency care departments.
Developed by NHS emergency doctors and nurses, eTriage allows patients to check-in and be triaged upon arrival to an urgent and emergency care service through a series of tablets installed at the front of the department. Patients share their history by answering a series of clinical questions, which are reviewed by a triage or streaming nurse.
Patients are then prioritised by clinical need or redirected to other healthcare professionals if they are low-priority.
The platform reduces waiting times and crowding in waiting rooms while improving patient flow through the emergency department, ensuring
patients receive the right care, first time.
This project is seeking to test whether non-urgent patients can effectively and safely be rerouted away from EDs to other more appropriate services in
an automated way, through the use of eTriage.