Saibot - smart virtual waiting room to free up GP capacity
Technology Digital/ICT/Mobile Solutions
iPLATO provides the fastest growing mobile patient facing service in the UK to 1,400 GP surgeries and 12m patients . The smartphone app – myGP(tm) – allows patients to book and cancel appointments. But, as the pressure on GPs increases, patients find appointments harder to find. This leads to frustration and increases the risk of patients by-passing primary care to attend expensive and often inappropriate urgent care. Our project aims to introduce a smart Virtual Waiting room ‘Saibot’ which will ask patients questions to inform the GP consultation or direct them to alternative care – e.g. pharmacy or self-referred clinics – better, faster, cheaper.